with respect.VENTURES AFRICA – As the African economic
success story continues to stir the world and inspire investors and
entrepreneurs, it is necessary to examine the brands that appeal the
most to the African consumer base to discover insights that will help in
building the next big brand.
Three of the top African brands are: Shoprite, MTN and FNB. Below are lessons to learn from each:
Shoprite: Ranks high on customer experience, access,
affordability and choice. Customers love the way Shoprite brings both
luxury and everyday items to common ground and offers affordable prices
for all. South Africans say Shoprite “treats them
”
MTN: MTN continues to position itself as the
telecoms provider of choice wherever it is present. The Brand Finance
listing of the top 500 global brands clearly shows MTN as the only
African brand on it. MTN’s operations in every country are headed by
locals who understand what the consumers want; this coupled with her
strategic advertising campaigns provide the impression upon consumers
that it is an upbeat and positive brand.
First National Bank: In South Africa where they
operate, they appeal to the younger generation which is a key
demographic segment. The brand evokes perceptions of high end
innovation, tech savvy and social media responsiveness. It continues to
leverage the potentials embedded in digital technology to boost its
brand equity and keep her customers engaged and loyal.
The African consumer is adopting a unique kind of personality in this
digital age, and the top brands will continue to deliver in line with
the trends that appeal to this personality.
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