IBM’s Watson technology breaks traditional barriers in computing by embracing artificial intelligence, natural language processing and dynamic learning when assisting customers and businesses with the interpretation of data.
Head of Innovation and Channel Design at Standard Bank, Vuyo Mpako explained that the bank partnered with IBM so it could consolidate the technology into its operating system.
This would enable Standard Chartered efficiently interpret and maximise its data.
According to Mpako, “Piloting Watson is
about doing the right things better and taking a major step in our commitment to provide banking services and solutions that are built around our customers and offer enhanced banking experiences.”
He noted that the incorporation of this technology, which has been used notably in the healthcare sector, will largely benefit the bank’s customers, for whom the process-known as ‘cognitive computing’ will undoubtedly bring many benefits.
At the heart of the system is the efficient identification, gathering and use of customer information in a matter of seconds thereby enabling the user to accurately assess a customer’s request and respond promptly.
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